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Statutory Rights
Nothing in these business terms takes away any of your statutory rights. All terms and conditions are governed by English Law.
Damaged Goods
China Chaps take a great deal of care to ensure that all products are packed properly to ensure that they are not damaged. It is extremely unusual for any of our goods to arrive in anything other than perfect condition but if you do experience any problems please contact us within three working days and we will replace any damaged item free of charge. We will probably need the damaged goods returned to us or will at least require a photograph taken, it is therefore important that you keep the item concerned together with all packaging, until we tell you otherwise.
Product Guarantee
All products should be used in accordance with the manufacturer’s recommendations. The product warranties offered are those of the manufacturers and China Chaps offer no further warranty. We want our customers to be delighted with our products – if you have any concerns please contact us immediately.
Returns
Unfortunately we do not usually accept returns except where goods are faulty. If however any items supplied by us do not suit your needs, and they were not ordered especially for you, you may return them provided that you advice us in writing within seven days of delivery and then return the goods in perfect condition. It is the customers responibility to ensure that the goods are returned to us in perfect condition and to pay for the return delivery costs. We will not refund the costs of delivery except were goods were faulty. If you have any concerns please feel free to contact us.
Pricing and Delivery
All prices and delivery dates are given in good faith but are subject to availability. We take care to ensure that the prices and details that we show on our website are correct, however reserve the right to refuse an order or correct details given, but will always give you the opportunity to cancel an order if we change anything important.
Delivery Address
The customer is responsible for supplying a full and correct delivery address. Our couriers will supply reasonable opportunity for re-delivery but if goods are returned to us undelivered through no fault of ours or of our couriers you will be responsible for any re-delivery costs.
We want you to keep coming back to China Chaps. If you have any problems or want help please telephone us at: +44(0)1634 243435 or email
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Business Terms